Privacy policy

French Address Privacy Policy

This privacy policy will explain how French Address uses the personal data collected from the Customer when he/she uses French Address Website.

 

What data does French Address collect?

French Address collects the following data:

  • Personal identification information (Name, email address, address, phone number, age)
  • Order data (date, products, payment method, delivery, return if applicable)
  • Emails with customer service
  • Cookies

The social media networks on which French address publishes content (such as Facebook and Instagram) may also collect Customer data (declared interests, interactions with functions and profiling of the online activity). This data is collected directly by them and is subject to their policies.

 

How does French Address collect the Customer data?

The Customer directly provides French Address with most of the data collected. French Address collects data and processes data when the Customer:

  • Registers online (customer account or newsletter subscription) or places an order;
  • Voluntarily completes a customer survey or provides feedback on any of French Address message boards or via email;
  • Uses or views French Address Website via his/her browser’s cookies;
  • Takes part in a competition online.

 

How will French Address use Customer data?

French Address collects Customer data in order to:

  • Process the Customer order;
  • Manage the Customer account;
  • Fraud detection;
  • Email, SMS or direct message to the Customer with special offers on other products and services French Address think he/she might like;
  • The performance of statistical and marketing analysis;
  • The provision of personalised customer service;
  • Improve French Address Website user experience and content.

French Address does not share any personal data with third parties for commercial purposes (third parties offering their own products and services to the Customer).

When French Address processes an order, it may send Customer data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases. Also, French Address will send the Customer delivery instructions to the carrier.

 

How does French Address store Customer data?

French Address securely stores Customer data via Shopify back office.

French Address will keep the Customer data for the following duration:

Customer data

5 years after the last order date OR 3 years after the last connection to the customer account for Customers with no order

Orders

5 years after the last order date

Cookies

13 months from the date of the collect

 

 

Marketing

French Address would like to send the Customers information about products and services that French Address thinks he/she might like. If the Customer has agreed to receive marketing communications, he/she may always unsubscribe at a later date: the Customer has the right at any time to stop French Address from contacting him/her for marketing purposes.

 

What are the Customer data protection rights?

French Address would like to make sure the Customer is fully aware of all of his/her data protection rights. Every user is entitled to the following:

  • The right to access – The Customer has the right to request French Address for copies of his/her personal data.
  • The right to rectification – The Customer has the right to request that French Address correct any information he/she believes is inaccurate. The Customer also has the right to request French Address to complete the information he/she believes is incomplete.
  • The right to erasure – The Customer has the right to request that French Address erase his/her personal data, under certain conditions.
  • The right to restrict processing – The Customer has the right to request that French Address restrict the processing of his/her personal data, under certain conditions.
  • The right to object to processing – The Customer has the right to object to French Address’s processing of his/her personal data, under certain conditions.
  • The right to data portability – The Customer has the right to request that French Address transfer the data that French Address has collected to another organization, or directly to the Customer, under certain conditions.

If the Customer makes a request, French Address has one month to respond to him/her. If the Customer would like to exercise any of these rights, please contact by email: bonjour@french-address.com

 

Cookies

Cookies are text files placed on the Customer computer to collect standard Internet log information and visitor behaviour information. When the Customer visits French Address Website, French Address may collect information automatically through cookies or similar technology.

For further information, visit allaboutcookies.org.

 

How does French Address use cookies?

French Address uses cookies in a range of ways to improve the Customer experience on French Address Website, including:

  • Keeping the Customer signed in
  • Keeping the Customer Bag
  • Understanding how the Customer uses French Address Website

 

What types of cookies does French Address use?

There are a number of different types of cookies, however, French Address Website uses:

  • Functionality – French Addreess uses these cookies so that French Address recognizes the Customer on French Address Website and remember his/her previously selected preferences. These could include what language he/she prefers, location he/she is in, products included in the Bag by the Customer. A mix of first-party and third-party cookies are used.
  • Advertising – French Address uses these cookies to collect information about the Customer visit to French Address Website, the content he/she viewed, the links he/she followed and information about his/her browser, device, and his/her IP address. French Address sometimes shares some limited aspects of this data with third parties for advertising purposes. French Address may also share online data collected through cookies with advertising partners. This means that when a Customer visits another Website, he/she may be shown advertising based on his/her browsing patterns on French Address Website.

 

How to manage cookies?

The Customer can set his/her browser not to accept cookies, and the Website www.allaboutcookies.org tells him/her how to remove cookies from his/her browser. However, in a few cases, some of French Address Website features may not function as a result.

 

Privacy policies of other websites

The French Address Website contains links to other websites. The privacy policy applies only to French Address Website, so if the Customer clicks on a link to another website, he/she should read their privacy policy.

 

Changes to French Address privacy policy

French Address keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on February 22, 2021.

 

How to contact French Address?

If the Customer has any questions about French Address privacy policy, the data French Address holds on him/her, or he/she would like to exercise one of his/her data protection rights, please contact French Address: bonjour@french-address.com

 

How to contact the appropriate authority?

Should the Customer wish to report a complaint or if he/she feels that French Address has not addressed his/her concern in a satisfactory manner, the Customer may contact the Information Commissioner’s Office: CNIL Commission Nationale de l'Informatique et des Libertés, 3 Place de Fontenoy, TSA 80715, 75334 Paris Cedex 07, France. By phone, the CNIL International department is available at +33 (0)1.53.73.22.22 every Wednesday from 2 pm to 4 pm (Paris time).

Your rights under the California Consumer Privacy Act

Please consult our dedicated page.